What are order processing times?

Ready to Ship:
Orders are processed within 24 hours after purchase and shipped on the next available weekly shipping day (Saturday).

Made to Order:
1-8 weeks for design/shipping depending on supply availability. Details to be confirmed before purchase.

Bulk Orders:
2-9 weeks for design/shipping depending on supply availability. Details to be confirmed before purchase.

Do you offer expedited services?

Yes! Expedited delivery and services may be requested if our standard timeframes are not suitable. EXPEDITED fees begin at $10 and must be approved.

What is the shipping time for orders?

Weekly shipping is on Saturdays unless expedited services have been paid and acknowledged.

We ship orders once a week, every Saturday.

Once your order is processed and shipped, please allow 3-5 business days for delivery within the United States. International shipping times, when applicable, may vary depending on the destination.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery. If you have any questions or concerns regarding your order's tracking information, please don't hesitate to contact our customer service team for assistance.

Do you offer international shipping?

At this time, we currently only offer shipping within the United States. We apologize for any inconvenience this may cause. However, we're constantly evaluating our shipping options, and if there are any changes or updates regarding international shipping in the future, we'll be sure to keep you informed. Sign up for our newsletter to stay updated on any developments or changes to our shipping policy. Thank you for your understanding.

What happens if there is a delay?

Please note that while we do our utmost to ensure timely delivery, there may be circumstances beyond our control that could cause delays. These may include:

Fabric on backorder
Shipping delays
Inclement weather
Acts of God
Lost or stolen packages (we suggest including insurance on your shipping options)

We appreciate your understanding and patience in such situations as we work diligently to minimize any inconvenience caused. Your satisfaction is our priority, and we remain committed to delivering a seamless shopping experience with Regal Ribbonz.

What is your return policy?

We want you to be completely satisfied with your purchase. Unless there is a defect in craftsmanship, we don’t offer any refunds. If for any reason you're not happy with the quality of your purchase, please contact us within 14 days of receiving your items, and we'll be happy to assist you.

All communications should be emailed to regalribbonz@gmail.com or by using our Contact Us form.

Hours of operation are Tuesday-Friday. 9:00am – 5:00pm est. Please allow 24-48 business hours for correspondence based on these operational hours.

Please no social media DM’s. Our DM’s are not consistently monitored and may not get a deserved response. Please reserve our website’s Contact Us form and email for proper communications.

Please no texting. We take our customer's requests seriously, e-mail provides the best tracking system for proper attention.

We support a positive energy & solution-based environment. Please refrain from negative comments via social media. If you are unable, services and relationships will be refused.

Do you offer custom orders?

Yes, we offer custom orders to suit your unique preferences and style. Whether you're looking for a specific color, pattern, or fabric, our team is here to bring your vision to life. Please contact us directly to discuss your custom order requirements. Designers have full creative control when designing unless specifications have been discussed and confirmed. We reserve the right to refuse any order.

Can I place a bulk order for events or special occasions?

Absolutely! We offer bulk ordering options for weddings, corporate events, or any special occasion where you want to add a touch of elegance to your attire. For inquiries regarding bulk orders, please reach out to our customer service team, and we'll be happy to assist you.

Do you cater to private events?

Yes, we specialize in providing regal accessories for private events such as weddings, galas, and formal gatherings. Whether you're looking to coordinate neckties for your bridesmaids or create a custom design for a private event, we're here to help. Contact us to discuss your event needs and let us add a touch of regal elegance to your occasion.

How do I care for my accessories?

To ensure the longevity of your accessories, we recommend dry cleaning or spot cleaning as needed. Avoid machine washing or ironing to preserve the integrity of the fabric and embellishments. For specific care instructions, please refer to the care label on your product or contact our customer service team for assistance.